Last updated 1 September 2025 

1. General Terms of Use for all users
   1. The rello.com.au website and associated websites and subdomains (rellopay.co, rellopay.io, flippay.com.au, flipmoney.com.au, my.flippay.com.au), (together ‘the Website(s)’) are owned by Rello Group Holdings Pty Ltd (ACN 640 607 932) trading as “Rello, we, us or our”.
   2. Your access to the Website is subject to these terms and conditions, the notices, disclaimers any other terms and conditions or other statements contained on the Website, and, if you use the software platform or any of the products or services identified on the Website for which additional or alternative terms and conditions are referred to, those additional terms and conditions for those other services (referred to collectively as “Terms of Use”).  By accessing, viewing, or otherwise using the Website, you agree to be subject to these Terms of Use.
   3. Rello may, with 14 business days’ prior notice, vary, modify or replace these Terms of Use.  Any subsequent access to or use by you of the Website will constitute an acceptance of the varied, modified or replaced Terms of Use.
   4. You agree that where Rello is required, by law or otherwise, to provide you with a document, you consent to the provision of that document electronically through the links on the Website.  We suggest that you print a copy of the document, or file it electronically, for future reference.
   5. We may update the Website from time to time and may change the content on the Website at any time.  However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.  We make no warranties or representations regarding our Website, on any content on it, and do not guarantee that our Website, or any content on it, will be free from errors or omissions or that access will uninterrupted, error‑free or free from viruses.  
   6. The content on our Website is provided for general information only.  It is not intended to amount to advice on which you should rely.  Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
   7. All implied terms, conditions, warranties and any other additional obligations are excluded from these Terms of Use to the maximum extent permitted by law.

2. Eligibility
   1. The Website may only be used by persons who are at least 18 years old and are residing in and using this Website within Australia. We do not represent that content available on or through the Website is appropriate for use or available in other locations.  If you access the Website from outside Australia, you do at your risk and you are responsible for compliance with laws applicable to your accessing the Website from your location.

3. Liability disclaimer
   1. The content of this Website should be used as a general guide only. Whilst every care has been taken to ensure the information on the website is both accurate and up to date, Rello does not accept any liability to any party for loss, or damage incurred by reliance placed on the information contained in the Website or through omission or errors however caused.
   2. To the maximum extent permitted by law, Rello shall not be liable for any direct, indirect, incidental, special or consequential damages, claims or losses of any nature (including, but not limited to, loss of profits, direct, indirect, special or consequential damages) arising in contract, tort or otherwise from the use or inability to use the Website, or any material contained in it by you or any third party, or from any action or decision taken as a result of using the website or any such material. You expressly agree that use of the Website is at your sole risk.

4. External links
   1. The Website may contain links to external websites operated by third parties.  Rello does not accept any responsibility in respect of the content and security of those third party websites and does not endorse any third-party websites or their security, availability or contents including any views or opinions expressed within those websites.  Your use of links to third party websites is at your own risk. 

5. Intellectual Property
   1. All intellectual property rights including registered and unregistered rights in respect of copyright, designs, trademarks, logos, trade names, know-how, confidential information and all other intellectual property rights in information and material available on this Website are the property of Rello (or have been licensed to Rello by a third party). 
   2. Your access to and use of the Website does not grant or transfer any rights, title or interest in the information and material available on the Website. 
   3. You may use the information and material on the Website for your own personal reference only. You may reproduce this information in hard copy solely for your personal use. The information may not otherwise be reproduced and must not be distributed or transmitted to any other person or incorporated in any way into another document or other material.

6. Virus Warning
   1. All care is taken to ensure that this Website and data transmissions are free from viruses. However, Rello cannot guarantee that any file or program available for download and/or execution from or via this Website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used.  It is your responsibility to scan any such data for viruses and Rello disclaims all liability to the maximum extent permitted by law. 
   2. Further, information and emails sent to us may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code and we have no liability for any viruses transmitted to you.

7. Use of Cookies
   1. Cookies are small pieces of information that your browser stores on your computer hard drive. We use cookies to provide us with site usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of this Website.
   2. This Website may be accessed from Australia or overseas. Rello makes no representations that the content of this Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access this Website if and to the extent that they are applicable.

8. Electronic Communications
   1. You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that communications be in writing.

9. Termination
   1. We may decide to suspend or discontinue this Website at any time.  Rello reserves the right to, at its discretion, to terminate your access to and use of this Website: a) for convenience, at any time, upon provision of notice to you; or b) immediatelyif Rello reasonably believes that you have breached these Terms of Use, and that breach has not been remedied within 10 business days or the breach is not capable of remedy.

10. Privacy Policy
    1. The Privacy Policy applying to the website can be found here: Privacy Policy.

11. Governing Law
    1. These Terms of Use are governed by and are to be construed in accordance with the laws applicable in New South Wales, Australia. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales and any courts which have jurisdiction to hear appeals from any of those courts and waives any right to object to any proceedings being brought in those courts.

12. Contacting us
    • If you have any questions or concerns about our Terms of Use, please contact us

By accessing and viewing this Website you agree to be bound by these Terms of Use.